About Us

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Established in 2017

Metal Tools USA has been in business since 2017 and is committed to quality products for cutting and drilling steel, stainless steel, ductile iron, aluminum, and more.  We remain focused on three levels of service - customer service, delivery service, and technical service. At Metal Tools USA we strive to provide the best value in industrial America for the goods and services we offer. Our value proposition is simple. Great quality products from world class manufacturers, and fast delivery service. Our commitment to our customers is the key to our success. We're always available via email (expect replies within 1 business day) to help you with your order or to answer any questions that you may have about our company or our products. To meet our customer's requests, and to keep up with new product innovations, we regularly add products to our offering. Our goal is to provide a great online shopping experience for our customers.

Hours of Operation

Our website is accessible 24 hours a day, 7 days a week.  Our Team works M-F 9AM-5PM EST, and is available via Live Chat during working hours. We strive to answer all emails within 1 hour of receipt during business hours, or within 1 business day. If you have any questions please email us at Customer_Service@MetalToolsUSA.com.

Product Support

We have a large product inventory that ships directly to our customers from several warehouses across the country. Our goal is to ship all orders within 1 business day. Delivery within the contiguous USA will normally occur within 2-3 business days of shipment (see Shipping & Returns for more information). Working with premium manufacturers provides Metal Tools USA with the latest in new product development and the best in technical support.

Privacy Policy

Our customer's information is an important part of our business.  We are not in the business of selling it to others. Metal Tools USA does NOT share customer information with anyone (unless it pertains to shipping or a specific law enforcement issue). We are required to retain specific credit card information for customer references and fraud investigations; however, it is our practice to keep customer information protected and private.

We use the latest in SSL (Secure Sockets Layer) software for secure online transactions.  This software establishes a private communication channel enabling encryption of the data (including credit card information) during transmission.

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Thank you for visiting Metal Tools USA. Still have questions? We're happy to answer any questions you may have. Please email Customer_Service@MetalToolsUSA.com, and we will answer within 1 business day.

Metal Tools USA