About Us


Established in 2008

Metal Tools USA is a division of Tools Direct of North America Inc. which was founded in 2008 recognizing that the industrial markets have a need for quality products and superior service. At Metal Tools USA we strive to provide the best value in industrial America for the goods and services we offer. Our value proposition is simple. Great quality products from world class manufacturers, and fast delivery service. Our commitment to our customers is the key to our success. We're always available via email (expect replies within 1 business day) to help you with your order or to answer any questions that you may have about our company or our products. To meet our customer's requests, and to keep up with new product innovations, we regularly add products to our offering. Our goal is to provide a great online shopping experience for our customers.

Hours of Operation

Our website is accessible 24 hours a day, 7 days a week.  Our Team is available via live chat or email M-F 9AM-5PM EST. We strive to answer all emails within 1 hour of receipt. If you have any questions please email us at Customer_Service@MetalToolsUSA.com.

Product Support

We have a large product inventory that ships directly to our customers from several warehouses across the country. Our goal is to ship all orders within 1 business day. Delivery within the contiguous USA will normally occur within 2-3 business days of shipment (see Shipping & Returns for more information). Working with premium manufacturers provides Metal Tools USA with the latest in new product development and the best in technical support.

Privacy Policy

Our customer's information is an important part of our business.  We are not in the business of selling it to others. Metal Tools USA does NOT share customer information with anyone (unless it pertains to shipping or a specific law enforcement issue). We are required to retain specific credit card information for customer references and fraud investigations; however, it is our practice to keep customer information protected and private.

We use the latest in SSL (Secure Sockets Layer) software for secure online transactions.  This software establishes a private communication channel enabling encryption of the data (including credit card information) during transmission.


Thank you for visiting Metal Tools USA. Still have questions? We're happy to answer any questions you may have. Please fill out the form below with your questions, and we will answer within 1 business day.

Metal Tools USA