Policies

Privacy 

Our customer's information is an important part of our business.  We are not in the business of selling it to others. Metal Tools USA does NOT share customer information with anyone (unless it pertains to shipping or a specific law enforcement issue). We are required to retain specific credit card information for customer references and fraud investigations; however, it is our practice to keep customer information protected and private.

Secure Shopping

You can shop online at Metal Tools USA with confidence. We have partnered with Stripe to offer safe and secure credit card and electronic check transactions for our customers.

Stripe is certified as a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely. This is achieved by using the best-in-class security tools and practices to maintain a high level of security.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

Warranty Info

We love our manufacturer's and stand with them in providing you the best in warranty coverage.  

Metal Tools USA warrants all of its tools against defects in material and workmanship for a period of one (1) year from the date of shipment to Customer.  If you have a problem with your tool that is caused by a manufacturer's defect, Metal Tools USA will replace that item with a new one FREE OF CHARGE.

Determination of the applicability of any warranty claim will be made after the product is inspected by our Warranty Claims Department. The warranty does not cover any tool which is determined to have been used in an improper application, subjected to negligent abuse, improperly mounted, altered, involved in a non-application accident or miscellaneously damaged. The responsibility of Metal Tools USA and our manufacturer's under this Warranty is limited to repair or replacement at our option. In no event shall Metal Tools USA or our manufacturer's be liable for consequential or incidental damages. This warranty includes all labor, parts and return shipping costs via ground service.

Shipping & Returns

Click here for all the details!

Acceptance of Orders

All orders are subject to acceptance by Metal Tools USA and shall be binding only when accepted in writing and/or by shipment.

Merchandising 

List prices, specifications, designs, images, terms and discounts are subject to change without notice. Minimum Order: $25.00 minimum per order.  All prices are in U.S. dollars. 

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Thank you for visiting Metal Tools USA. Still have questions? We're happy to answer any questions you may have. Please email Customer_Service@MetalToolsUSA.com, and we will answer within 1 business day.

Metal Tools USA