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Shipping & Returns

Shipments  

Shipping on all orders is a flat $9.95! All orders ship 'ground' within the contiguous United States. We only ship to United States street addresses. Our international customers should use PayPal and have the products shipped to their exporter in the United States. International shipments will only ship to a "Confirmed Address" with PayPal.

Unless otherwise specified on the customer's purchase order or on Metal Cutting Tools USA's acknowledgment, all orders will be shipped promptly in the most economical way. We are not liable for delays in shipment occasioned by strike, fire, accidents or other conditions beyond our control. All orders received after 3:00 pm EST will ship the following day. Metal Cutting Tools USA makes shipments Monday thru Friday (excluding National Holidays). Standard delivery days are Monday thru Friday (excluding National Holidays).

Most orders within the contiguous USA will be delivered in 2-3 business days. Lackmond products are only shipped from our Atlanta warehouse; delivery to the west coast could take up to 5 business days. 

Returns

We will refund the purchase price and freight fees for any defective product within 30 days of delivery.

We will also refund the purchase price less a 15% restocking fee for any unused standard stock catalog product.  If you should need to return any product you have purchased from Metal Cutting Tools USA, please observe the following procedures: 

1. Fill out the form below requesting a Returned Materials Authorization (RMA) number.

2. Write the RMA number on the box on several sides.

3. Email the tracking number to Customer_Service@MetalToolsUSA.com.

4. All returned merchandise must be shipped prepaid to destination.

5. All returned merchandise must have been purchased within the previous 12 months.


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details