Shipping & Returns
Shipping on all orders is a flat $9.95! All orders ship 'ground' within the contiguous United States. We only ship to United States street addresses. Orders to Alaska, Hawaii, or United States territories must ship Next Day Air or 2 Day Air (please contact us below to get a quote with your desired method and to see how this would effect your orders total). Our international customers should use PayPal and have the products shipped to their exporter in the United States. International shipments will only ship to a "Confirmed Address" with PayPal.
Unless otherwise specified on the customer's purchase order or on Metal Tools USA's acknowledgment, all orders will be shipped promptly in the most economical way. We are not liable for delays in shipment occasioned by strike, fire, accidents or other conditions beyond our control. All orders received after 3:00 pm EST will ship the following day. Metal Tools USA's standard shipment and delivery days are Monday thru Friday (excluding National Holidays).
Most orders within the contiguous USA will be delivered in 2-3 business days after shipping. Lackmond products are only shipped from our Atlanta warehouse; delivery to the west coast could take up to 5 business days. Concerned about a specific delivery time? Email us at Customer_Service@MetalToolsUSA.com
We will refund the purchase price and freight fees for any defective product within 30 days of delivery.
We will also refund the purchase price less a 15% restocking fee for any unused standard stock catalog product. If you should need to return any product you have purchased from Metal Tools USA, please observe the following procedures:
1. Fill out the form below requesting a Returned Materials Authorization (RMA) number.
2. Write the RMA number on the box on several sides.
3. Email the tracking number to Customer_Service@MetalToolsUSA.com.
4. All returned merchandise must be shipped prepaid to destination.
5. All returned merchandise must have been purchased within the previous 12 months.